Introduction

Temporary Storage Service for Cremains in government facilities is a transitional arrangement. The cremains of any person meeting concerned criteria are eligible to apply for being kept in the temporary storage facility for cremains of the Food and Environmental Hygiene Department (FEHD). At present, the temporary storage facility for cremains in Kwai Chung Crematorium is limited to storage of cremains bags only (cinerary urns are not accepted) while the temporary storage facility in Wo Hop Shek Columbarium is limited to storage of cinerary urns only (cremains bags are not accepted). The storage period for application of temporary storage service for cremains, which is extendable, is either 3, 6 or 12 months. The monthly charge is $80.

If necessary, the public may use the existing worshipping facilities in the columbarium near the temporary storage facility for cremains for paying tribute to their beloved ones.  Besides, users of the temporary storage facility for cremains in Kwai Chung Crematorium may also use the digital worshipping facility adjacent to the New Kwai Chung Gardens of Remembrance for leaving messages on the dedicated memorial page of the deceased.

The cremains of any person meeting the following criteria are eligible for being kept in the temporary storage facilities for cremains of FEHD:

Application for Temporary Storage Service for Cremains

For applying the temporary storage service for cremains, the applicant has to fill in the Application for Temporary Storage Service for Cremains and submit in person together with the required documents to one of the following Cemeteries and Crematoria Offices. For submission by post / fax (Fax No.: 2765 6402) / email (cc@fehd.gov.hk), only copies of the required documents are required. This Department will verify the concerned documents when interviewing the applicant. Please refer to Notes of the relevant application form for details.

  1. Application for Temporary Storage Service for Cremains
    1. a copy of his or her own identity card; and
    2. a copy of the identity card of the deceased; and
    3. a copy of the Permit to Take Away Cremated Ashes or Certificate of Cremation of the deceased [This is not applicable to applicants who have already applied for cremains transfer service.]; or
    4. a copy of the document(s) proofing the cremains of deceased were interred in a private columbarium in Hong Kong prior to the submission of application (e.g. "commencement of ash disposal notice" issued by the private columbarium concerned, the sale and purchase agreement signed with the private columbarium, etc.). Otherwise, the applicant shall make a declaration in the course of interview with FEHD staff in confirming the cremains of deceased were interred in a private columbarium in Hong Kong prior to the submission of application.
    1. The applicant has to produce the following documents (i.e. items i & ii & iii; or items i & ii & iv):
    2. Submit the completed form of Application for Temporary Storage Service for Cremains together with the copies of the above documents and place into the drop box for collection of Application Forms for Temporary Storage Service for Cremains in one of the following offices. After vetting concerned application, staff of FEHD will make an appointment with the applicant for verifying the supporting documents and processing the application. The date of commencement of the storage period for temporary storage service for cremains will be assigned by FEHD. FEHD will normally grant approval within 10 working days after receiving the application.
    3. Upon FEHD's approval for the application, an approval letter will be issued to the applicant. The applicant could either pay the charge fees at the Offices or opt to pay the fees online by credit card or by Payment by Phone Service (PPS) through the “Online Payment System for Cemeteries and Crematoria Services” on FEHD website.
  2. Extension of the Temporary Storage Service for Cremains
    1. One month prior to expiry of storage period, a letter reminding to retrieve the stored cremains or to extend  the storage period will be issued to applicant.
    2. The applicant or the authorised person could present either of the following documents at any one of the below Cemeteries and Crematoria Offices for extension of storage period:
      1. the letter reminding extension of storage period or retrieval of cremains; or
      2. the approval letter of first application; or
      3. the receipt of last payment.
    3. Applicant could choose to extend the storage period for 3, 6 or 12 months. Staff will approve the application direct and collect the required service fee instantly.
  3. Application for Retrieval of Cremains
    1. The applicant or authorised person has to make appointment for retrieval of cremains with office of concerned temporary storage facility not less than 3 working days before the intended date of retrieval and submit together with the original of the documents listed below to the concerned office on the day of retrieval:
      1. The original of HKID card of the applicant;
      2. The original of the Permit to Take Away Cremated Ashes or Certificate of Cremation of the deceased;
      3. The original of the receipt for temporary storage service.
      4. The authorisation letter with copy of HKID of the applicant and authorised person (if applicable).
    2. If there is any outstanding storage fee before the intended date of retrieval of cremains, applicant or authorised person has to pay the outstanding fee at either one of the below Cemeteries and Crematoria Offices prior to the retrieval of cremains.
    3. In the event that the cremains are retrieved before the end of the approved storage period for which payment was made, fees will be refunded based on the remaining number of months (days that do not add up to one month will be disregarded). If there is any refund, it will be in the form of crossed cheque delivered to your correspondence address by post within three (3) weeks from the date of retrieval.

The Addresses of Cemeteries and Crematoria Offices:

  1. 1J Wong Nai Chung Road, Happy Valley, Hong Kong.
    Enquiry telephone number: 2570 4318
    Fax number: 2591 1879
  2. Upper Ground Floor, 6 Cheong Hang Road, Hung Hom, Kowloon.
    Enquiry telephone number: 2365 5321
    Fax number: 2176 4963
  3. 1/F, Cheung Sha Wan Government Offices, 303 Cheung Sha Wan Road, Kowloon.
    Enquiry telephone number: 2150 7502
    Fax number: 2765 6402

The Addresses of Temporary Storage Facilities for Cremains

  1. Kwai Chung Crematorium, 13 Wing Hau Street, Kwai Chung
    Enquiry telephone number: 2614 4390
    Fax number: 2439 6435
  2. Wo Hop Shek Kiu Tau Road Columbarium Phase V
    Enquiry telephone number: 2696 4031
    Fax number: 2696 4827