Guidelines on Good Practices and Behaviour for
Dog-Friendly Restaurants
Mutual Respect, Harmony with Pets
(3) Guidelines on Good Behaviour for Customers Without Dogs
Introduction
3.1 The Food Business Regulation (Cap. 132X) has been amended to allow dogs to enter permitted food premises (i.e. permitted restaurants) under specified circumstances. Any person engaged in a food business and persons bringing dogs must comply with the statutory requirements. Restaurant licensees must also comply with the licensing conditions. The third part of the Guidelines sets out the good practices for reference of customers without dogs when interacting with dogs in permitted restaurants, with the aim of promoting mutual respect and harmony with pets.
Before entering a restaurant
3.2 Permitted restaurants are required to display, at all times and at a conspicuous place at the entrance, designated signages (see Annex 1) so that the public can make an informed choice. People who patronise the permitted restaurants should be aware that dogs may be present. Mutual respect and tolerance are important to help maintain a comfortable and harmonious dining environment for everyone.
Interactions with dogs
3.3 Obtain the consent from the dog owner before touching, petting or photographing a dog.
3.4 Do not feed other customers dogs.
3.5 Avoid actions that may disturb or frighten the dogs, such as making sudden loud noises or playfully tempting them with food, so as to reduce the risk of accidents.
3.6 Do not attempt to leash, push or shoo away other customers dogs, so as to prevent misunderstandings or safety risks.
3.7 If a dogs behaviour is causing disturbance or inconvenience, report it to the restaurant staff first so that they can take appropriate actions.
3.8 Store personal belongings and handbags properly to prevent damage from dogs.
3.9 If unfortunately bitten by a dog, remain calm and seek assistance from restaurant staff. According to the statutory requirements, the dog owner shall report the incident to the Police. If necessary, the injured person may also call the Police on his own.
