The performance
standards, target and achievements in respect of our
services are shown as follows :
Food
and Public Health Services
Food Safety Control
Performance Standard
Target
Actual
(2007)
To issue approval for import of game, meat and poultry within 5 working days of application.
98%
100%
To issue approval for import of milk and milk products within 12 working days of application.
98%
100%
To issue approval for import of frozen confections within 12 working days of application.
98%
100%
To initiate investigation within 24 hours of reports of food unfit for human consumption.
100%
100%
To initiate investigation within 3 working days of complaints about food labelling.
100%
100%
To inspect vehicles carrying vegetables at Man Kam To Food Control Office.
98% of vehicles
100% of vehicles
Certification of Food for Export and Re-export
Performance Standard
Target
Actual
(2007)
To issue export or re-export food health certificates within 12 working days of application.
98%
100%
To issue veterinary health certificates for exported food containing animal products within 2 working days of application.
98%
100%
Control and Testing of Live Food Animals
Performance Standard
Target
Actual
(2007)
To inspect vehicles carrying poultry at Man Kam To.
100% of vehicles
100% of vehicles
To test pigs for beta-agonists.
98% of lots
100% of lots
Pest Control
Performance Standard
Target
Actual
(2007)
To initiate pest control measures within 24 hours upon receiving reports of vector-borne diseases.
100%
100%
To initiate action within 6 working days upon receiving complaints on pest control matters.
100%
100%
Environmental Hygiene Services
Licensing Services
We aim to provide an efficient and courteous service to all applicants for licences. However, it should be noted that reaching the performance targets set out below requires the joint efforts of various government departments and licence applicants. For example, the Buildings Department and Fire Services Department have important roles to play in the processing of licence applications on the aspects of building and fire safety respectively.
Licensing Services – Restaurant (Full Licence)
Performance Standard
Target
Actual
(2007)
To arrange Application Vetting Panel (AVP) meeting with the applicant within 20 working days of acceptance of the licence application for further processing.
95%
100%
To issue Letter of Requirements at the AVP meeting upon confirming the premises are suitable for licensing.
98%
100%
To conduct final verification inspection within 8 working days of receipt of notification of compliance with the licensing requirements from the applicant.
95%
100%
To issue Full Licence within 7 working days upon confirmation of compliance with all licensing requirements.
98%
100%
To return layout plans that fail preliminary screening to the applicant within 10 working days after receipt of proposed layout plans.
To arrange Application Vetting Panel (AVP) meeting with the applicant within 20 working days of acceptance of the licence application for further processing.
95%
100%
To issue Letter of Requirements at the AVP meeting upon confirming the premises are suitable for licensing.
98%
100%
To issue Provisional Licence within 7 working days of receipt of acceptable Certificates of Compliance with licensing requirements from the applicant.
98%
(See note)
To issue Provisional Licence within one working day upon receipt of acceptable Certificates of Compliance with licensing requirements from the applicant if the documents are submitted to the Licence Issuing Office.
99%
100%
Licensing Services – Liquor Licence
Performance Standard
Target
Actual
(2007)
To issue Liquor Licence / Club Liquor Licence within 5 working days upon approval granted by the Liquor Licensing Board and production of a valid restaurant licence/certificate of compliance for clubs.
98%
100%
Licensing Services – Non-restaurant Food Business Licence
Performance Standard
Target
Actual
(2007)
To conduct inspection to the premises within 7 working days of acceptance of the licence application for further processing.
95%
100%
To issue Letter of Requirements within 7 working days of receipt of confirmation from the departments concerned that the premises are suitable for licensing.
95%
99%
To conduct final verification inspection within 8 working days of receipt of notification of compliance with the licensing requirements from the applicant.
95%
100%
To issue Full Licence within 7 working days upon confirmation of compliance with all licensing requirements.
98%
100%
To issue Provisional Licence within 7 working days upon receipt of acceptable Certificates of Compliance with licensing requirements from the applicant.
98%
(See note)
To issue Provisional Licence within one working day upon receipt of acceptable Certificates of Compliance with licensing requirements from the applicant if the documents are submitted to Licence Issuing Office.
99%
100%
Licensing Services – Trade Licences
Performance Standard
Target
Actual
(2007)
To conduct inspection to the premises within 7 working days of acceptance of the licence application for further processing.
95%
100%
To issue Letter of Requirements within 7 working days of receipt of confirmation from the departments concerned that the premises are suitable for licensing.
98%
100%
To conduct final verification inspection within 8 working days of receipt of notification of compliance with the licensing requirements from the applicant.
95%
100%
To issue Licence within 7 working days upon confirmation of compliance with all licensing requirements.
To issue Letter of Requirements within 6 working days upon confirmation by concerned departments that the premises are suitable for licensing as OSA.
95%
100%
To conduct final verification inspection within 8 working days of receipt of notification of compliance with licensing requirements from the applicant.
95%
100%
To issue OSA approval within 7 working days after confirmation of compliance with all licensing requirements.
95%
100%
Licensing Services – Transfer of Food Licences
Performance Standard
Target
Actual
(2007)
To issue the letter of approval in principle within 9 working days from the date of application if no sufficient demerit points/warning letters are registered/to be registered against the licence under application for transfer as to warrant cancellation.
95%
97%
To issue the letter of refusal within 9 working days from the date of application if there are sufficient demerit points/warning letters registered against the licence as to warrant cancellation of the licence.
95%
No letter of refusal was issued
To issue the letter of response within 9 working days from the date of application for those applications which require to be held in abeyance pending further clarification.
95%
99%
Hygiene Services
Performance Standard
Target
Actual
(2007)
To inspect licensed food premises in accordance with the risk types of the premises.
95%
96%
To conduct immediate investigation on complaints with imminent threat to public health, for example, food poisoning cases or infectious diseases outbreaks.
95%
99%
To conduct investigation within 6 working days of complaints about environmental nuisance and pest infestation.
95%
99%
Slaughterhouse Services
Performance Standard
Target
Actual
(2007)
To inspect the carcass and offal of every food animal immediately after being slaughtered in licensed slaughterhouses to ensure their fitness for human consumption.
99%
99%
Market Services
Performance Standard
Target
Actual
(2007)
To cleanse thoroughly the common parts of public markets 3 times a day.
100%
100%
To inspect cooked food stalls in public markets at least once every 4 weeks.
95%
98%
To form Market Management Consultative Committee in districts.
100%
100%
To inspect market stalls selling restricted food in public markets at least once every 8 weeks, or if warranted, as frequently as once every two weeks.
95%
100%
Hawker Management Services
Performance Standard
Target
Actual
(2007)
To inspect licensed cooked food hawker stalls once fortnightly.
97%
100%
To inspect licensed fixed pitches in hawker permitted places daily and other fixed pitches once monthly.
97%
100%
To respond to complaints of illegal hawking in built-up areas within 30 minutes.
95%
98%
Cleansing Services
Performance Standard
Target
Actual
(2007)
To sweep streets and empty litter bins at least 4 times daily in built-up areas and up to a frequency of 8 times daily in very busy locations or blackspots.
95%
100%
To wash streets on a need basis, at least once a week in busy areas, and at least 2 times weekly in problematic areas/blackspots.
97%
100%
To provide at least daily Refuse Collection Service (except on Lunar New Year's Day)
97%
100%
Toilet Services
Performance Standard
Target
Actual
(2007)
To effect minor repairs normally within 24 hours of reporting.
95%
99%
To thoroughly cleanse public toilets at least twice daily.
95%
100%
To upkeep cleanliness of public toilets by providing toilet attendants to public toilets with high usage rate.
100%
100%
Dead Disposal Services
Performance Standard
Target
Actual
(2007)
Applicant may book a cremation session within the next 15 days from day of application.
98%
100%
To complete booking procedure for a cremation session within 15 minutes through the computerised system.
100%
100%
Ashes to be ready for collection within 4 days from the date of cremation.
98%
100%
Letters of approval for the allocation of niches to be issued within 3 working days of application.
98%
100%
The allocation of an individual niche to be made within 45 minutes, upon production of the letter of approval.
98%
100%
To allocate an individual coffin burial space to an eligible applicant on the day of receipt of application.
98%
100%
To allocate an individual urn burial space to an eligible applicant on the day of receipt of application
98%
100%
Note : No application for issue of Provisional Licence was received by post during the period.
Last
revision date : 05-03-2008