This
webpage outlines the performance standards and targets
which the Food and Environmental Hygiene Department pledges
to meet, and the actual performance on a wide range of
public services.
We aim to provide an efficient and courteous service
to all applicants for licences. However, it should be noted that
reaching the performance targets set out below requires the joint
efforts of various government departments and licence applicants.
For example, the Buildings Department and Fire Services Department
have important roles to play in the processing of licence applications
on the aspects of building and fire safety respectively.
Licensing Services - Full Licence (Restaurant)
Performance Standard
Target
Actual (2004)
To arrange Application Vetting Panel (AVP) meeting with the applicant within 20 working
days of acceptance of the licence application for further
processing.
95%
98%
To issue Letter
of Requirements at the AVP meeting upon confirming the premises
are suitable for licensing at the meeting.
99%
100%
To conduct final verification inspection within 8 working days of receipt of notification
of compliance with the licensing requirements from the applicant.
95%
97%
To issue Full Licence within 7 working days of the final verification inspection confirming
compliance with all licensing requirements.
99%
100%
To return layout plans that fail preliminary screening to the applicant
within 10 working days after receipt of proposed layout plans.
To arrange Application Vetting Panel (AVP) meeting with the applicant within 20 working
days of acceptance of the licence application for further
processing.
95%
98%
To issue Letter of Requirements at the AVP meeting upon confirming the premises are
suitable for licensing.
99%
100%
To issue Provisional Licence within 7 working days of receipt of acceptable Certificates
of Compliance with licensing requirements from the applicant.
99%
100%
To issue Provisional Licence within the same day of receipt of acceptable
Certificates of Compliance with licensing requirements from
the applicant if the documents are submitted to the Provisional
Food Business Licences Issue Office.
99%
100%
Licensing Services - Liquor Licence
Performance Standard
Target
Actual (2004)
To issue Liquor Licence within 5 working days upon approval granted by the Liquor
Licensing Board and production of a valid restaurant licence/certificate of compliance
for clubs.
95%
100%
Licensing Services - Non-restaurantFood Business and Trade Licences
Performance Standard
Target
Actual (2004)
To conduct inspection to the premises within 7 working days of acceptance of the licence application for further processing.
95%
99%
To issue Letter of Requirements within 7 working days of receipt of confirmation from
the departments concerned that the premises are suitable
for licensing.
95%
98%
To conduct final verification inspection within 8 working days of receipt of notification
of compliance with the licensing requirements from the applicant.
95%
100%
To issue Full Licence for food business (or Trade Licence) within 7 working days
of the final verification inspection confirming compliance
with all licensing requirements.
95%
99%
For non-restaurant food business licences, to
issue Provisional Licence within the same day of receipt
of acceptable Certificates of Compliance with licensing requirements
from the applicant if the documents are submitted to Provisional
Food Business Licences Issue Office.
To issue Letter of Requirements within 6 working days upon confirmation by concerned
departments that the premises are suitable for licensing
as OSA.
95%
100%
To conduct final verification inspection within 8 working days of receipt of notification
of compliance with licensing requirements from the applicant.
95%
100%
To issue OSA approval within 7 working days after confirmation of compliance with
all licensing requirements.
