You may call our 24-hour Hotline 2868 0000(which is handled by the "1823 Citizen's Easy Link" of the Government) to make suggestions, enquiries, complaints, and obtain information pamphlets and application forms etc. You may also choose to listen to our pre-recorded messages on our services. You may also call 1823 Citizen's Easy Link (24 hours a day) to make suggestions, enquiries and lodge complaints.

You may send your written suggestions, enquiries and complaints to us by the following
means -

	Filling in and sending the Electronic Mail Complaint / Enquiry Form
	Sending us an electronic mail (e-mail address : enquiries@fehd.gov.hk)
	Sending your letter by fax at 2869 0169
	Mailing to us at :	Food and Environmental Hygiene Department, Headquarters 44/F Queensway Government Offices, 66 Queensway, Hong Kong.

When you send your suggestions, complaints or enquiries, please leave your day-time contact phone number to facilitate our follow-up action.

We pledge to reply to all enquiries and complaints, oral or written, within 10 days of receipt of such communications. If a substantive reply is not possible within this period, an interim reply will be given.